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This policy explains what data ph99 collects when you use our platform, how it is stored, and what choices you have over your own account information. Access and eligibility depend on local law and are available where local law permits.
When you open an account with ph99, we collect the details you submit during registration — your name, contact information, and the credentials you set. When you carry out a transaction using DuitNow, Boost, or Bank Transfer, we record the amount, method and timestamp so your wallet history stays accurate and traceable. We also collect technical signals such as device type, browser session identifiers, and the pages you navigate within the platform — this helps us keep the interface working correctly across different screen sizes and connection types. We hold this data only for as long as your account is active and for the retention period required by the applicable rules of the jurisdiction where access is permitted. We do not sell your personal data to third parties for their own marketing use. Third-party payment processors who handle DuitNow or Bank Transfer transactions receive only the data they need to complete the transfer; they operate under their own data agreements, which we encourage you to review. Where local law in eligible regions requires us to share data with regulatory bodies, we comply with that obligation. You can ask us at any time what data we hold on your account — the contact routes are set out in the Support section below.
Not every service you reach from ph99 is governed by this policy. Understanding the boundary helps you know who to contact when a data question arises.
This policy covers all data created when you log in, update your account details, or navigate the lobby. That includes your email, wallet balance history and any preferences you set inside your account dashboard.
Transactions processed through DuitNow, Boost or Bank Transfer are partly governed by the data policies of those payment processors. We hold the transaction record on our side; the processor holds their own record under their own terms.
Game content delivered via our studio partners — Joker, Bigtime Gaming, JDB, Microgaming, CQ9 and PlayStar — is subject to those studios' own data practices where a direct technical connection exists. We do not control data processed solely within their game engines.
If you follow a link from our platform to an external site, that site's own privacy terms apply from the moment you leave. We have no visibility into what external sites collect, and this policy does not extend to them.
You have real, actionable choices over the data ph99 holds on your account. Start by logging in — your account dashboard shows the registration details currently on file, including the contact information and wallet records attached to your profile. If something is wrong or out of date, you can raise a correction request directly through our support channel and we will update the record after verifying your identity. If you want to know exactly what data is stored against your account, you can submit a data access request and we will respond in line with the applicable rules for eligible regions. Where local law supports a deletion request, you can ask for specific data to be removed; we will confirm what can be deleted and what must be kept for lawful retention reasons. These are not automated processes — a support agent handles each request individually, so allow reasonable time for a response.
Log in and open your account dashboard to see the data currently held — registration details, wallet history and session preferences are all visible there.
If your name, contact number or email is wrong, contact our support team with the correction. We verify first, then update.
Submit a data access request via support to receive a summary of what we hold. We handle these individually and respond in line with local eligibility rules.
Where local law in eligible regions permits, you can ask for certain data to be removed. We confirm what is deletable and what must be retained under lawful obligations.
For any question about this privacy policy — data access, corrections, deletion requests or general concerns — reach us through the channels below. Include your registered account email so we can locate your records quickly. Response time depends on the nature of the request; data access requests may take longer than general account queries.
Open live chat from the account page for the fastest route to a support agent. Have your registered email ready.
Send your data or privacy question to our support email address shown in your account settings. Include your account details in the first line.
Your current data on file is visible after you log in. Check the account settings page first — many details can be reviewed there before raising a formal request.
We apply standard security practices to protect account data stored on our servers — access controls, encrypted connections for login and payment sessions, and session timeout on inactive accounts. No security setup is without risk, but we keep this consistent and review it when we update the platform.
We use session cookies to keep you logged in across pages and to remember lobby preferences. You can clear cookies through your browser settings at any time; doing so will log you out of any active session.
Login pages and payment flows — including DuitNow and Bank Transfer screens — run over encrypted connections. This protects credentials and transaction data in transit between your device and our servers.
Account data is kept for as long as your account remains open, plus the period required by applicable local rules in eligible regions. Once the retention period passes and no legal hold applies, data is removed from active storage.
When we update this policy, the revised version is published at this page address. Continued use of your account after a posted update means you have seen the new version. Check this page periodically if you want to stay current.
These are the questions we hear most often about how ph99 manages your account data, what rights you have, and how to act on them.
We collect the name, contact details and login credentials you enter at registration. Once you make a deposit via DuitNow, Boost or Bank Transfer, the transaction amount, method and timestamp are added to your account wallet record. Session and device signals are collected to keep the platform working on your screen.
We do not sell your data for third-party marketing. Payment processors handling DuitNow or Bank Transfer transactions receive only what they need to complete the transfer. Where local law in eligible regions requires us to share data with regulatory bodies, we comply with that obligation.
Log in and check your account dashboard first — registration details and wallet history are visible there. If you want a fuller summary, submit a data access request via live chat or email support. Include your registered account email and we will respond in line with the applicable rules for your eligible region.
Yes. Contact support with the specific correction or deletion request. We verify your identity first, then update or remove the data where local law in eligible regions permits. Some data must be kept for lawful retention reasons even after a deletion request — we will tell you which records fall into that category.
Data is held while your account is active and for the retention period required by applicable rules in eligible regions. Once both conditions are met and no legal hold applies, data is removed from active storage. The exact period depends on local law where you access the platform.
This policy covers data ph99 holds on its own servers. Game studios like Joker, Microgaming, CQ9 and others process some data within their own game engines under their own terms. We recommend reviewing each studio's data practices where a direct connection to your device is involved.